A first lesson you can get back.
Your first lesson is on us if it isn't right. Tell us within 24 hours and we'll refund it. No questions asked.
No risk
Try a tutor with zero financial risk. If it's not the right fit, you get every penny back.
24 hour window
You have a full 24 hours after the lesson ends to decide. No pressure to commit on the spot.
No questions asked
We don't ask why. Send a one-line message and we'll process the refund.
What's covered
- Your first booked lesson on StudyGuru, whether it's part of the £15 Starter Pack or a full-priced session.
- Any reason: the tutor wasn't the right fit, the technology didn't work for you, or your child simply didn't click with the format. You don't need to justify the request.
- A full refund to the card you paid with, processed within 5 working days.
How to claim Two easy ways. Either works, no forms, no hoops.
Use the chat widget
Click the chat bubble in the bottom-right corner of any page on the website. Mention your first-lesson refund and a member of our team will sort it.
Email support
Send a quick message to support@studyguru.co.uk within 24 hours of your lesson ending. Include the date of the session.
What's not covered
We want to be straight with you. The First Lesson Guarantee covers exactly that: your first lesson. After that, our standard cancellation and refund policy applies:
- Lessons after your first one are generally non-refundable, but you can cancel free of charge up to 24 hours before any session.
- If a lesson is spoiled by something that isn't your fault, such as a tutor no-show or a technical problem, contact support within 48 hours and we'll refund it, whichever lesson it is.
- For the full policy, see our Terms of Service.
Start with the £15 Starter Pack
4 sessions from £15 each. Backed by our First Lesson Guarantee, so the first one is effectively free if it's not right.
Got more questions? See our FAQ · How It Works · Safeguarding
See what it costs
First 4 lessons from £15 each, then from £24/hr. No subscription, no sign-up fee.
Pricing